Payment of Balance The balance, payable by credit card, is due 60 days prior to the start of your trip. For reservations made less than 60 days prior to departure, entire tour portion must be paid. Deposits ($500) are refundable for 14 days for registrations made more than 60 days in advance, less than 60 days in advance, the deposit is non-refundable.
Transfers If a business or personal emergency should cause you to not be able to take the tour you signed up for, just transfer to another Ultimate Italy Tour. You may transfer to any trip, for which space is available, scheduled to depart within 24 months of the trip you originally signed up for. If you inform us of your need to transfer 61 days or more before the start of the original trip, there is no charge for transferring all your payments to another tour. Transfers made 60 days or fewer in advance will be considered a cancellation, and our standard cancellation policy will apply.
Cancellations by You If you have to cancel a trip for any reason, the following refund schedule applies:
|Days’ Notice Before Tour Starts||Refund - All Except|
|181 and over||Zero (full refund)|
|171 to 180||10% of total trip cost|
|161 to 170||20% of total trip cost|
|151 to 160||30% of total trip cost|
|141 to 150||40% of total trip cost|
|131 to 140||50% of total trip cost|
|121 to 130||60% of total trip cost|
|101 to 120||70% of total trip cost|
|81 to 100||80% of total trip cost|
|61 to 80||90% of total trip cost|
|0 to 60||100% of total trip cost(no refund)|
Exceptions to our cancellation policy can not be made for any reason, including weather, terrorism, civil unrest, natural disasters, or personal, family and medical emergencies. No refunds are made for meals, services, or lodging paid for but not used. All optional extras you order are considered part of the trip cost and are subject to our cancellation fees. Requests to transfer and cancellations of confirmed reservations must be in writing and are effective upon receipt in our office.
Cancellations by Us Once you have received a confirmed reservation from us, we make every effort for that trip to go forward. However, we must reserve the right to cancel any trip. Should Ultimate Italy Tours cancel a trip at any time, for any reason, on which you have a confirmed reservation, we will not only refund all monies paid by you, but we will also give you a $200 credit you can use to transfer to another tour that same week or use on any trip for which space is available departing within the next 12 months.
Covid Cancellation Policy If Covid causes Ultimate Italy Tours to cancel a tour, you will be offered a full refund or to transfer to any tour taking place within one year. For more information on how tours will be different due to Covid, please go to our FAQ's page. https://www.ultimateitalytours.com/faq-s